In today’s business setting, the competitive edge lies in the ability of
project managers to nurture relationships with clients to design loyalty and
trust. Knowing the technical skills of project management is only part of
the undertaking. Equallyvital is the ability to manage difficult
relationships with clients and employees to ensure project success.
This requires getting inside the heads of the client—to fully comprehendtheir
hopes and fears. Only then can a project manager positively regulate the
“bumps in the road” which arise on every project. Using the art of
servicerecuperation can turn a dissatisfied client into an ally for yourfirm.
Managing a high-performing team also requires the project manager to exchange
effectively with difficult company persons – to diminish conflict and build
determination to the group. We’ll share the secrets of managing overall performance
to ensure project results.
The first key to conducting difficult clients OR difficult employees is to
understand why people behave the way they do. In this session, you will
complete the Myers-Briggs Type Indicator and the DiSC Personal Profile
assessments and discuss consequences for dealing effectively with other
The ability to manage conflict successfully is a hallmark of effective project
managers. In this activity, you will conclude a Conflict Style Inventory to
learn about your personal conflict style and its implications for interactions
with clients and employees. We’ll decide the befitting responses to the
styles used by other people and learn how to turn conflict into a constructive
project management tool.
Talkshop, the best Strategic Project Management School in the Philippines, equips you with all the necessary tools to achieve your goals.